Last updated: February 2026
Pothole Payback is an AI-powered tool that generates claim letters for pothole damage to vehicles. The service is provided by Roundbear Ltd (registered in England & Wales, company number 12858345), Farthing Corner, West Tytherley, Salisbury SP5 1NR, GB.
We are not a solicitor, law firm, or claims management company. We do not provide legal advice. We are a self-service document generation tool that creates letters based on information you provide.
You must be 18 years of age or older to use this service. By using Pothole Payback, you confirm that you have the legal capacity to make a claim against a highway authority.
Payments are processed securely by Stripe.
Your right to cancel. Under the Consumer Contracts Regulations 2013 you may cancel your purchase within 14 days of payment, without giving a reason, and receive a full refund of any unused claim credits. To cancel, email ed@potholepayback.com within the 14-day period (you may use the model cancellation form in Schedule 3 to the Regulations, but you do not have to). If you have used some but not all credits in a 3 Claim Pack, we will refund the unused credits on a pro-rata basis.
Loss of the right to cancel. Each claim letter is digital content supplied immediately when you choose to generate it. By ticking the consent box at checkout you expressly request immediate supply and acknowledge that you lose your right to cancel in respect of a letter once generation has begun. After your 14-day cancellation period ends, or once all credits have been used, no refund is due.
We cannot and do not guarantee that your claim will be successful. The outcome depends on your council's response, the specific circumstances of your case, and the evidence available. Average claim figures cited on the site are illustrative and based on published data — they are not a guarantee of what you will receive.
Our photo analysis and letter generation use artificial intelligence. While we strive for accuracy, AI can make mistakes. You should always review the generated letter and correct any inaccuracies before sending it.
The generated claim letter is yours to use. The Pothole Payback service, branding, and underlying technology remain the property of Roundbear Ltd.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Subject to that: (a) we are not liable for the outcome of any claim you make using a generated letter, or for losses that were not foreseeable when you bought the service; and (b) our total liability to you is limited to the amount you have paid us in the 12 months before the event giving rise to the claim. If you are a consumer, nothing in these terms affects your statutory rights, including your right under the Consumer Rights Act 2015 to a service performed with reasonable care and skill.
We may update these terms for legal, regulatory or genuine service reasons. If we make a material change we will give you reasonable advance notice by email or by a prominent notice on the site. Changes do not apply retrospectively to purchases you have already made. If a material change disadvantages you and you have unused claim credits, you may cancel and receive a pro-rata refund of those credits by emailing ed@potholepayback.com.
These terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you also benefit from any mandatory consumer protections of the law of your home country and may bring proceedings in your local courts. Otherwise, disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.
Questions about these terms? Email ed@potholepayback.com.